The iForm Pro Solution

 

iForm Pro offers powerful, fast and easy to use forms for iPad and Android tablets. Paper free, no scanning, no admin and all in real-time!

Our clients are seeing a 79% cost reduction with iForm Pro over paper based reporting.

The solution is cost effective and forms can be automated in a matter of days and will return 100% accurate forms from field-based staff in just 15 seconds transforming your service levels. This will remove all form postage / return to base costs and all paper scanning / data entry costs that are normally associated with paper forms.

What is iForm Pro?

Simple to use

Intuitive interface using familiar tablet data entry tools.

Secure

Uses 256 – K bit SSL Encryption which is totally secure and used by the majority of banks.

Offline mode

Work at full speed on or offline.

Efficient

All forms are processed in under 15 seconds once submitted.

Cost Effective

One off set up fee and affordable monthly subscription.

Planet friendly

Paper free giving your company green status as well as saving money.

Branded

Professional bespoke forms using your brand.

What iForm Pro does?

Photos

Take photo’s, write  or draw on them and send them with your forms.

Voice Memo’s

Record messages and send them with your form.

Location Capture

Capture the exact GPS position of where a form was completed and plot this on mapping tools such as Google™ Maps.

Drawings

Draw sketches and plans.

Write or type

Use a stylus or your finger to hand write or key your information onto your forms.

Pre filled forms

Pre fill key information into your forms from your systems and send these to mobile workers.

Share forms

Pass part completed forms between different teams.

Draft forms

Complete forms over any number of visits or mobile teams.

Form validation

Set key fields to mandatory and iForm Pro will automatically prompt to complete prior to submission of forms.

Your brand

We build your forms in your brand giving your business the professional edge.

Form calculator

Build in automatic calculations into your forms.

Payment Processing

Process card payments on the move.

STORE MANAGER

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 includes a powerful document management system which maintains an online document repository of all service forms completed within each store.

Users can search for forms within the document store using filters allowing content to be viewed by store, individual user, service type, form name or a specific date that the form was submitted.

Form output (PDF Files) can be viewed online along with any photo’s captured within the form in seconds from any location.

Many retailers also take a copy of each service form completed and store this within their own locally controlled document management solution.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

Store 360 has been designed as an all encompassing information layer for staff throughout the retail chain.

The analytic features allow the user to review how efficiently a store is operating via the operational statistics. This will provide summary information about how many activities have been completed, what % of these were on-time, customer satisfaction results etc.

We also provide the opportunity to present information in the App from other retail systems and have clients who present Sales, Waste and other key information sources within the App.

The one-stop access to information has proved popular with all users of the App.
*Due early 2016

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

AREA MANAGER

Store 360 dynamically generates a personalised store directory for each user of the service.  This directory will include full offline access to the store network that they are responsible for providing convenient access to store personnel contact details, the store address, contact telephone numbers and any other critical store information required.

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.  

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

Store 360 has been designed as an all encompassing information layer for staff throughout the retail chain.

The analytic features allow the user to review how efficiently a store is operating via the operational statistics. This will provide summary information about how many activities have been completed, what % of these were on-time, customer satisfaction results etc.

We also provide the opportunity to present information in the App from other retail systems and have clients who present Sales, Waste and other key information sources within the App.

The one-stop access to information has proved popular with all users of the App.
*Due early 2016

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

YOUR SUPPLIERS

Store 360 dynamically generates a personalised store directory for each user of the service.  This directory will include full offline access to the store network that they are responsible for providing convenient access to store personnel contact details, the store address, contact telephone numbers and any other critical store information required.

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.  

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

Does this look like your daily routine?

Safe & Legal

100% store visibility so optimum operational
efficiency and compliance.

More Store Visits

30% more Area Management support for
stores, 6+ per store per year!

Operational Performance

95% on-time operational performance
using service tracking alerts.

Key Benefits of Store 360

Reducing costs. improving efficiencies and the customer service

BENEFITS TO THE STORE TEAM

BENEFITS TO THE MANAGEMENT TEAM

Less Travel

35% reduction in unnecessary travel
which could mean an additional
3 visits per month per AOM.

Less Paper Use

80% reduction in paper use in store.

Less Admin

50% (15 hours) reduction in admin
per store per week
due to automated processes.

What our clients are saying about Store 360

Store 360 has revolutionised the day to day operational aspects of our retail operation at all levels. We are seeing real time efficiencies and cost savings, as well as sales improvement as a result of deploying the Store 360 app.

Head of Operations, The Southern Co-operative.